Terms of service

Terms & Conditions
This website is operated by Lovarah. Throughout the site, the terms “we,” “us,” and “our” refer to Lovarah. Lovarah provides this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein or accessible via hyperlink. These Terms apply to all users of the site, including but not limited to users who browse, merchants, customers, sellers, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
If you do not agree to all the terms of this agreement, then you must not access or use the site. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
All new features or tools added to the current store are likewise subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace parts of these Terms by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions
In these terms, the following definitions apply:
Cooling-off period: the period within which the consumer may exercise their right of withdrawal;
Consumer: the natural person who is not acting in the course of a trade or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract concerning a series of production or services whose delivery and/or purchase obligations are spread over time;
Durable medium: any means that allows the consumer or entrepreneur to store information addressed to them in a way that permits future retrieval and unchanged reproduction of the stored information;
Right of withdrawal: the ability for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person offering products and/or services at a distance to consumers;
Distance contract: a contract concluded in the context of a system organized by the entrepreneur for selling products and/or services at a distance, in which up to and including the conclusion of the contract only one or more techniques for remote communication are used;
Remote communication technique: a means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same location;
General Terms & Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur
Email address: info@lovarah.com
Business name: Lovarah
Chamber of Commerce number:
Address:

Article 3 – Applicability
These general terms shall apply to every offer by the entrepreneur and to every distance contract concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms will be made available to the consumer. If this is not reasonably possible, before the contract is concluded the consumer will be informed that the general terms can be reviewed at the entrepreneur’s place of business and that, upon request, they will be sent free of charge.
If the distance contract is concluded electronically, and notwithstanding the foregoing, the text of these general terms may be made available to the consumer electronically so that the consumer can store them on a durable medium. If that is not reasonably possible, before the contract is concluded the consumer will be informed how the general terms may be consulted electronically and that they will be sent free of charge upon request.
In the event that, in addition to these general terms, specific product or service conditions apply, the second and third paragraphs apply accordingly, and in case of conflicting general terms the consumer may always rely on those provisions most favorable to them.
If one or more provisions in these general terms are wholly or partially void or annulled at any time, the remainder of these terms shall remain in full force and effect, and the parties shall mutually agree on a new provision to replace the void or invalid provision, reflecting its original intent as closely as possible. Situations not regulated in these terms should be assessed according to the spirit of these general terms.
Any ambiguity in the interpretation or content of one or more provisions of these terms shall be resolved “according to the spirit” of these general terms.

Article 4 – The Offer
If an offer has a limited validity or is subject to conditions, this will be explicitly stated. The offer is non-binding. The entrepreneur reserves the right to change or adjust the offer.
The offer contains a complete and accurate description of the offered products or services. The description is sufficiently detailed so that a proper assessment can be made by the consumer. If images are used, they are a faithful representation of the offered product or service. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and may not lead to compensation or annulment of the contract.
Images provided with products are a faithful representation of those products. The entrepreneur cannot guarantee that displayed colors exactly match actual product colors.
Each offer includes such information that it is clear to the consumer what rights and obligations are tied to accepting the offer. This particularly concerns: the price (excluding import duties and VAT), the shipping cost, the manner in which the contract is concluded and necessary actions, whether the right of withdrawal applies, payment, delivery, and execution, the period for accepting the offer or for guaranteeing the price, the cost of remote communication techniques (if applicable), whether the contract will be archived and how it may be retrieved by the consumer, how the consumer may review and correct data provided during the agreement, any additional languages in which the contract may be concluded, any codes of conduct that the entrepreneur is subject to, and the minimum duration (if applicable) of a duration contract.
If the transport of goods begins outside the EU, import VAT and clearance costs may be collected from the buyer. All prices are subject to typographical errors; no liability is assumed for them.

Article 5 – The Contract
The contract is formed subject to paragraph 4, at the moment the consumer accepts the offer and fulfills the conditions. If acceptance is made electronically, the entrepreneur shall confirm receipt electronically without delay. Until this confirmation is sent, the consumer may revoke the contract.
If the contract is formed electronically, the entrepreneur takes appropriate technical and organizational measures to secure data transmission and provide a safe web environment. If electronic payment is possible, security measures will be used.
The entrepreneur may, within legal boundaries, verify whether the consumer can fulfill payment obligations. If there are good grounds, the entrepreneur may refuse or condition an order.
The entrepreneur will provide the consumer with relevant information in writing or in a form that can be stored on a durable medium, including: the entrepreneur’s address, conditions of withdrawal, guarantee information, and the information listed in Article 4.

Article 6 – Right of Withdrawal
For products, the consumer has the right to withdraw from the contract without giving reasons for 14 days. The cooling-off period begins the day after receipt. During this period, the consumer should handle the product carefully and may only test it as far as necessary to determine whether to keep it. If exercising withdrawal, the consumer returns the item with all accessories and in original state. Notice of withdrawal must be given in writing or by email within 14 days. The consumer must return the item within 14 days. Proof of shipment suffices as evidence. If the consumer fails to notify or return in time, the purchase is binding.

Article 7 – Costs in case of withdrawal
If the consumer uses the right of withdrawal, return costs are borne by the consumer. Any payments made will be refunded within 14 days after withdrawal, provided the item is received or proof of return is shown.

Article 8 – Exclusion of withdrawal rights
The entrepreneur may exclude withdrawal rights for certain products (e.g. personalized items, perishable goods, sealed hygienic items once unsealed) if clearly stated before agreement.

Article 9 – Price
Prices will not increase during the validity of the offer, except due to VAT changes. Variable pricing may apply for goods whose prices depend on financial markets; this must be clearly stated. Price increases within 3 months are only allowed by law.
The place of delivery is where carriage begins (outside the EU), so import VAT and clearance fees may be collected from the customer.
All prices are subject to printing or typographical errors; no liability is accepted.

Article 10 – Conformity and Warranty
The entrepreneur guarantees products/services comply with contract, offer specifications, reliability, and legal regulations. Manufacturer warranties do not affect consumers’ rights. Defects or wrong delivery must be reported within 14 days. Returns must be in original packaging and condition.
Warranty does not apply if item is modified, exposed to misuse, or repaired by third parties.

Article 11 – Delivery & Execution
The entrepreneur takes great care in receiving and executing orders. Accepted orders will be carried out promptly and latest within 30 days unless a longer period is agreed. If delivery is delayed, the consumer will be informed. The consumer may cancel the contract without cost and claim compensation.
If delivery is impossible, a replacement may be offered. Costs of return are borne by the entrepreneur.
Risk passes to the consumer once delivered unless otherwise agreed.

Article 12 – Duration Contracts: termination & renewal
The consumer can terminate indefinite contracts any time with agreed notice. Fixed-duration contracts may terminate at end of term. Some renewals (magazines, newspapers) may renew automatically under limited conditions.

Article 13 – Payment
Unless agreed otherwise, payments by consumer must be made within 7 days after the start of withdrawal period. In case of service contracts, that period starts after confirmation. Incorrect payment data must be reported promptly. For late payment, the entrepreneur may charge reasonable costs as previously communicated, subject to legal limits.

Article 14 – Complaints Procedure
Complaints about contract performance must be submitted clearly within 7 days after awareness. Complaints will be answered within 14 days, or the consumer will receive an acknowledgement and an expected reply time. If unresolved, a dispute procedure may be followed. A complaint does not suspend obligations unless the entrepreneur indicates otherwise. If valid, products will be replaced or repaired free of charge.

Article 15 – Disputes
Dutch law applies exclusively to agreements covered by these terms, even if the consumer resides abroad.

Article 16 – Contact Information
Questions about the Terms may be sent to us via info@lovarah.com.